Indigo Thatchwell

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Reviews by Indigo Thatchwell

• Salesforce· Apr 21, 2026

  ★★★★★

  Scaling a CRM across a department that nearly doubled in headcount over two years is genuinely stressful. Salesforce made it less so. When we brought on a new wave of account executives, I expected chaos: duplicate records, permission conflicts, onboarding drag. What I got instead was a platform that absorbed the growth without blinking. Role hierarchies, permission sets, and the customizable page layouts meant I could tailor views for different sub-teams without rebuilding anything from scratch. That alone saved me weeks.

  The reporting suite is where Salesforce really earns its place at this scale. I built dashboards for each team lead, pulling from the same underlying data, and everyone sees exactly what they need without seeing what they shouldn't. Customer support has been genuinely responsive the two or three times I've raised something urgent, though I'll admit the standard documentation can feel overwhelming when you're new to it. Value for money stings a little at enterprise tier pricing, but for a mid-market department managing this kind of complexity, I honestly can't picture going back to what we had before.