Janet Prudhomme
Nonprofit Finance Manager · 11-50
1 review written · 2.0 average
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Reviews by Janet Prudhomme
★★★★★
Five years of reconciling grant budgets and donor transactions through Wave, and the product itself has been mostly fine for a small nonprofit with limited resources. The free tier is genuinely useful, the invoicing works, and the bank connection syncs reliably enough that I stopped dreading month-end closes years ago. For an organization watching every dollar, that pricing model matters. I get that.
But customer support has become the reason I'm writing this. Ticket response times that stretch past a week, automated replies that clearly haven't touched the actual question I submitted, and a help center that loops you back to articles covering nothing close to your issue. When something breaks mid-pay cycle or a reconciliation throws an error I can't explain, I need a human answer quickly. I've been escalated exactly once in five years and even that took embarrassingly long. If you're running a for-profit business and can absorb the delays, maybe fine. For a nonprofit without a full accounting staff, that gap in support feels like a real operational risk.
