Kayla Merritt

Independent Sales Consultant · 1-10

1 review written · 3.0 average

Kayla Merritt's favourite software

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Capsule· Apr 2, 2026
★★★★★
Stability has been my biggest sticking point with Capsule over the past year. I'm a one-person operation, so when the app goes sideways, there's no IT person to call. And it has gone sideways. A few unexplained slowdowns, one afternoon where contact notes just wouldn't save, and a sync glitch with my email integration that took two support tickets to sort out. Not catastrophic, but noticeable when you're solo and every lost hour matters. Their support team did respond, eventually, though the turnaround felt sluggish for something affecting live data.
That said, the core contact management and pipeline view genuinely earn their keep on good days. Custom stages took me about ten minutes to set up, and the task reminders have stopped things from falling through the cracks. The price is fair for a freelancer. I just wish the reliability matched the interface, which is genuinely clean and easy to navigate. Right now it's a tool I'm sticking with cautiously, not enthusiastically.