Kendall Pruitt
Development Coordinator · 11-50
1 review written · 5.0 average
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Reviews by Kendall Pruitt
★★★★★
Downtime has a cost that most nonprofits can't afford. When I'm in the middle of a grant cycle, tracking donor touchpoints, logging meeting notes before they go stale, I cannot have the CRM go dark on me. That's the bar I set when I started evaluating Capsule about a year ago, and it's the bar I keep measuring against. The answer, so far, has been almost nothing to complain about. I can count the times I've hit any kind of loading error or unexpected behavior on one hand, and each one was minor. No data loss. No corrupted records. No morning where I opened my browser and found things out of place. For a tool that touches every donor relationship we steward, that consistency matters more to me than any flashy feature.
