Keren Mizrahi
Customer Support Lead · 1-10
1 review written · 5.0 average
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Reviews by Keren Mizrahi
★★★★★
My first week with Help Scout was the smoothest software onboarding I have ever had. No IT help, no consultant, no long tutorial videos. I set up our shared inbox, connected the knowledge base, and had my three-person support crew answering tickets the same afternoon. Three years later, that simplicity still holds. New hires get comfortable in hours, not days, which matters when you are small and cannot afford to babysit a learning curve. The pricing is fair for what you get, and their support team is actually helpful when you hit an edge case.
