Lena Brückmann
Customer Experience Manager · 11-50
1 review written · 4.0 average
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Reviews by Lena Brückmann
★★★★★
Mobile access is the main reason I pushed for this tool. Our support folks are scattered across three time zones, and being able to handle live chats from a phone without things falling apart has been genuinely impressive. The agent app is snappy, notifications arrive reliably, and I can supervise conversations during my commute without feeling like I'm fighting the interface.
About six weeks in now, and the one real friction point is onboarding. Setting up routing rules took longer than it should have for a team our size. But day-to-day, it does what we need.
