Liam Forsythe
Financial Controller · 11-50
1 review written · 5.0 average
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Reviews by Liam Forsythe
★★★★★
Three years of daily use, and the honest answer is that Dext has made my working life significantly better. But if you're evaluating it for a growing startup, there are rough edges worth knowing about before you commit. The supplier rules engine is genuinely excellent most of the time, yet I've hit a handful of foreign-currency receipts from smaller vendors where the OCR misfires on the amounts. Not often. Maybe once or twice a month. But in a fast-moving company where expense volumes are climbing, those mismatches require manual intervention, and the review queue can pile up if nobody's checking daily.
The bank matching feature also threw me a few times in the early months. Recurring payments with slightly variable amounts (think usage-based SaaS invoices) occasionally failed to match automatically, which meant my team had to go digging. We figured out workarounds after a while, mostly by tightening the matching rules, but the documentation on that specific edge case was thin. Customer support pointed me in the right direction eventually, though response times on non-critical tickets can stretch to a day or more.
None of this has made me want to switch. The supplier connections alone save my finance team hours every week, and the Precision tools we use for client data assurance are genuinely impressive. Dext keeps improving, and each update over the past three years has addressed at least one pain point I'd logged. If you're in a growing business with messy, high-volume, multi-currency expenses, go in with eyes open about the edge cases. The core product is excellent. Just build in a little time for the occasional manual tidy-up.
