
Lorcan Doherty
Scheduling Coordinator Β· 1001+
1 review written Β· 4.0 average
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Clean interface. That was the thing nobody on my shift command expected when we rolled this out across the whole agency. Most scheduling tools in public safety look like they were designed in 2003 and never updated. InTime actually feels considered. The calendar views are intuitive enough that officers with zero appetite for new software figured out their own schedules within a week. I spend far less time fielding "how do I swap a shift" calls than I used to, and that alone justifies the platform for me. Three years in and the day-to-day flow still holds up.
The one gripe I keep coming back to is the mobile app. On desktop it performs well, but the mobile experience is noticeably clunkier, and for officers who only ever check schedules from their phones, that friction adds up. Customer support has been responsive overall, though response times dipped during a particularly hectic open enrollment stretch last year. Not a dealbreaker, just something to know if you're running a large deployment.