Margot Ellison
Head of Operations · 11-50
1 review written · 4.0 average
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Reviews by Margot Ellison
★★★★★
Migrating off our previous provider was the push we needed. Call routing alone is night and day. RingCentral's IVR builder is far more intuitive, and setting up multi-level menus no longer requires a support ticket every time something changes.
That said, the admin portal can feel cluttered when you're moving fast and just need to make a quick edit. Getting used to where everything lives took longer than it should have. Still, for a growing team, the reliability and call handling features are genuinely worth the switch.
