Masato Fujikawa
Learning & Development Manager · 201-1000
1 review written · 4.0 average
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Reviews by Masato Fujikawa
★★★★★
We implemented Spidergap about a year ago to replace a cumbersome manual 360 process that was eating up enormous amounts of HR time. Overall, the transition has been very positive. The questionnaire designer is genuinely intuitive — I was able to build a customized assessment with our own competency framework within a couple of hours, and the drag-and-drop interface means I don't need to involve IT every time we want to tweak something. That alone has been a significant time saver.
The feedback reports are where Spidergap really shines. Employees actually read them, which wasn't always the case with our previous system. The layout is clean, the language is accessible, and the separation of top strengths versus top areas to improve gives people a clear starting point. The personal development plan feature encourages employees to move from insight to action, and several line managers have told me that their one-on-ones have become more structured and productive as a result.
A few areas I'd like to see improved: the reporting dashboard for administrators could offer more aggregated analytics across cohorts — right now I have to export data and do a fair amount of manual work in spreadsheets to spot organisation-wide trends. The email reminder system is functional but a little rigid; more flexibility in scheduling automated nudges would help with completion rates. Branding customization is good but not exceptional — logo upload works well, but deeper theme control would be appreciated.
Customer support has been responsive and genuinely helpful on the occasions I've needed it, which I appreciate. Pricing feels fair for the value delivered. I'd recommend Spidergap to any L&D professional looking for a straightforward, employee-friendly 360 tool, particularly if you're moving away from paper-based or overly complex enterprise systems.
