Miles Harrington
Account Executive · 201-1000
1 review written · 5.0 average
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Reviews by Miles Harrington
★★★★★
My job is basically a road show. Client visits, off-site meetings, airport lounges with spotty Wi-Fi. For two years Capsule has been the one tool I can pull up on my phone and actually trust to give me a full picture of where a deal stands. The mobile experience is not an afterthought here. I can log a call note from a parking lot, check a contact's full history before walking into a meeting, and flag a follow-up task before I've even started my car. That workflow would have sounded like a fantasy with the spreadsheet mess I was using before.
Back at the office, syncing is instant. Whatever I logged on the road shows up for the rest of my sales pod without me lifting another finger. The custom pipeline stages we set up map exactly to how our department actually sells, not some generic template. Workflow automation handles the routine nudges I used to forget anyway. One thing that honestly surprised me: after two years I still haven't hit a wall where I needed a feature and found it missing.
The one thing I'd flag is that some of the reporting customization lives deeper in the menus than I'd expect, so it took me a few sessions to find everything. Not a dealbreaker, just a learning curve. Customer service has been responsive every time I've reached out, which is more than I can say for tools I've paid twice as much for. If you're in a role that keeps you away from a desk for chunks of the week, Capsule is worth a serious look.
