Úna Brennan
Freelance Bookkeeper · 1-10
1 review written · 4.0 average
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Reviews by Úna Brennan
★★★★★
The support team is the reason I stuck around past the first confusing month. Genuinely. I hit a wall with the supplier rules not auto-categorizing correctly, sent a chat message half-expecting a canned reply, and got a real, specific answer within twenty minutes. That happened more than once. The person I spoke with actually looked at my account setup and pointed out what I had misconfigured, which saved me from doing it wrong across thirty-something client receipts. For a solo operator with no IT backup, that responsiveness means a lot.
The one thing I'll flag: if you contact support outside business hours, there's a noticeable gap before anyone picks it up. A couple of times I was working late trying to close out a client's month and had to just wait until morning. The core product, the receipt capture and the direct push to my accounting software, works well for my day-to-day flow. But for freelancers billing across time zones, the support coverage could be wider.
