Naomi Cartwright-Briggs
Customer Experience Operations Manager · 1001+
1 review written · 4.0 average
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Reviews by Naomi Cartwright-Briggs
★★★★★
Uptime is the first thing I check when I'm evaluating any platform at enterprise scale, and LivePerson has genuinely held up over two years. Outages have been rare, and when something did wobble, they communicated clearly and resolved it quickly. That matters when you have hundreds of agents live across multiple sites.
The one gripe: there were a handful of recurring UI bugs in the agent workspace that took far too long to get patched. Not critical, but irritating at scale. Features and core reliability? Solid. Support response on non-urgent tickets? Could move faster.
