Natalie Worsham
Contact Center Operations Manager · 1001+
1 review written · 5.0 average
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Reviews by Natalie Worsham
★★★★★
Spinning up a platform for 300-plus agents all at once is the kind of project that keeps you up at night. Talkdesk made it surprisingly manageable. Provisioning new users, assigning queues, pushing routing rules across departments... it all moved fast, and I'm barely eight weeks in.
The admin console is where I live right now, and it holds up. A few edge cases in reporting took some back-and-forth with their support team, but they were responsive. For an enterprise rollout at this scale, I expected more pain. I didn't get it.
