Nathan Sorley
Account Executive · 11-50
1 review written · 5.0 average
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Reviews by Nathan Sorley
★★★★★
Picked this up about two months ago for a growing sales team, and the honest verdict is that Freshsales punches well above its price point for where we're at. The AI-powered lead scoring was the thing that caught my attention first, and it's genuinely useful. Not perfect, but useful. Freddy (their AI layer) does a solid job surfacing which contacts deserve attention, and the pipeline view is clean enough that even the less tech-savvy folks on the team got comfortable quickly.
Now, the edge cases. A few things tripped me up. Custom activity types are a bit clunky to set up, and when I tried to build a fairly specific automation, the conditional logic hit a ceiling faster than I expected. Nothing catastrophic, but if your sales process has real complexity baked into it, you'll feel the guardrails. I also ran into a quirk where bulk-updating certain contact fields didn't behave consistently, and support took about a day and a half to confirm it was a known bug. They fixed it, to their credit, but worth knowing going in.
All that said, for a startup at our stage, the trade-off lands firmly in Freshsales' favour. The onboarding materials are genuinely good, the email sequencing works reliably, and the pricing didn't make me wince when I presented it to the founders. If you're evaluating this and your workflows are straightforward to moderately complex, I'd say go for it. Just map out your edge cases beforehand so you're not discovering limits mid-quarter the way I did.
