Niamh Calder
CRM Administrator, Non-Profit Sector · 11-50
1 review written · 4.0 average
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Reviews by Niamh Calder
★★★★★
Three years into running permissions and user roles across a volunteer-heavy organisation, and Zoho CRM has genuinely made my life easier. The profile-based access controls are granular enough to let me keep sensitive donor data locked down while still giving programme staff what they actually need. Setup took patience, but once the configuration clicked, it stayed solid.
My one gripe is the admin interface itself. Some settings feel buried two or three menus deep, and when I onboard new staff, I always have to walk them through things I wish were surfaced more clearly. Their support is helpful, just occasionally slow. For the price, especially on the non-profit tier, it's hard to argue.
