Owen Lafortune
Customer Support Operations Manager · 1001+
1 review written · 5.0 average
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Reviews by Owen Lafortune
★★★★★
Five-plus years managing enterprise support, and Zendesk on mobile is the single reason I can actually step away from my desk without losing the thread. Tickets, macros, internal notes, queue reassignments, all of it works from my phone while I'm traveling between offices or working from home on a Friday. The app has genuinely matured.
Our distributed support team (spread across three time zones) relies on real-time notifications and mobile ticket updates to stay in sync. A few macro triggers behave oddly on iOS but that's a minor gripe. Everything else? Tight, reliable, worth every dollar of the enterprise tier.
