Petra Hollingsworth
Contact Centre Operations Manager · 1001+
1 review written · 5.0 average
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Reviews by Petra Hollingsworth
★★★★★
Rolling out new call centre software to 400+ agents is the kind of project that keeps you up at night. The onboarding Talkdesk provided was genuinely the smoothest I've managed in fifteen years. Dedicated implementation support, clear documentation, and a team that actually answered questions before we hit walls. Most agents were confident within their first two or three days.
Three years on and that early experience still shapes how I feel about them. The platform itself is solid, and their customer service has stayed attentive. Not cheap, but you feel where the money goes.
