Rose Callender
Finance Manager · 201-1000
1 review written · 4.0 average
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Reviews by Rose Callender
★★★★★
Good support can quietly make or break a software relationship, and two years into using Zoho Books for our department's accounting workflows, their support team is the main reason I haven't gone looking elsewhere. Every time I've hit a wall, whether it was a tax mapping issue or a bank reconciliation that wouldn't close, someone on their chat team picked it up fast. Not always instantly, but almost always same-day. The agents actually read the ticket before responding, which sounds like a low bar and yet somehow isn't universal.
The one real frustration is that escalations to their second-tier team can drag on. I had one billing configuration issue that bounced through three agents over a week before someone finally owned it end to end. That's the gap between four stars and five, honestly. The core features, invoicing, expense tracking, and the automated reminders, work well for a mid-market finance team. The value relative to what we'd pay for a comparable platform is hard to argue with. I'd point any peer evaluating this toward their support model as the thing worth testing in a trial.
