Silvana Ferretti
Account Director · 11-50
1 review written · 4.0 average
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Reviews by Silvana Ferretti
★★★★★
Connecting Zoho CRM to basically everything else my clients already run is where this platform genuinely earns its place. Google Workspace, Mailchimp, various accounting tools, even some niche marketing automation setups, it handles them all without a lot of pain. Running campaigns on behalf of multiple clients means I need data flowing cleanly between platforms, and Zoho's integration layer has made that possible in ways that would have taken a developer to patch together five years ago. I set up workflows once and they just run.
That said, the integrations are not all equal. A few third-party connectors feel like afterthoughts, and when something breaks at the API level, their support team can take longer to respond than I'd like for a paying customer of this tenure. Still, for the sheer breadth of what they connect to and the flexibility in how you configure those connections, I keep recommending this to clients who need a CRM that actually plays well with their existing stack.
