Tabitha Greaves
Development and Partnerships Manager · 11-50
1 review written · 5.0 average
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Reviews by Tabitha Greaves
★★★★★
Non-profit budgets don't flex. Every line item gets scrutinized, and software renewals are the first thing the board questions. So when I tell you that Freshsales has survived five consecutive budget cycles at my organization without a serious challenge, that should say something. The pricing tiers are honest. What's advertised is what you pay. I've dealt with vendors who bury seat minimums and annual true-up clauses in the fine print, and Freshsales has never pulled that on me. The Growth plan has given us more than we actually need, which is a strange thing to say, but for a small team in the charitable sector, it means we're not squeezed into a lower tier just to save money, and we're not overpaying for enterprise features we'll never touch.
The value per feature is genuinely hard to argue with. Contact management, deal pipelines, email sequencing, and the AI scoring layer are all included at a price point that would have seemed implausible when I first signed up. I remember workshopping the procurement case with my director, expecting to have to cut features to make it affordable. We didn't. That hasn't changed.
Support has been a mild frustration occasionally. Response times can lag when something goes wrong at month-end, which is exactly when I least want to wait. But it's never been a dealbreaker, and the product itself is stable enough that I'm not raising tickets very often. For anyone in education or the third sector doing a CRM evaluation, the total cost of ownership here is the most compelling part of the pitch. It's not flashy. It just works, and it doesn't quietly drain the budget year over year.
