Taylor Brunwick
Fleet Coordinator · 11-50
1 review written · 3.0 average
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Reviews by Taylor Brunwick
★★★★★
Somewhere around week six, I filed a support ticket about a My20 ELD sync issue that was throwing off our drivers' logs. The first response took nearly four days. Four days, when our vehicles were still on the road and compliance was a real concern. When someone finally picked it up, they were knowledgeable and walked me through the fix patiently, so the quality of help, once it arrived, was genuinely good. It just took way too long to get there. For a non-profit running a small educational transport fleet, we don't have the staff to chase down answers.
On the feature side, the My20 app itself is fairly intuitive, and the dashcam integration is something I appreciated more than I expected. Driver coaching clips have already sparked some useful conversations with our staff. GoLoad doesn't apply to our context, so I can't speak to that. The value proposition is reasonable if your team can absorb some wait time on support. I'm not sold yet, but I'm not walking away either.
