Trine Aagaard
Sales Operations Manager · 51-200
1 review written · 3.0 average
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Reviews by Trine Aagaard
★★★★★
Support is the part I have the most complicated feelings about after five-plus years with Simply. When it works, it genuinely works. I have had late-evening conversations with their support team in Danish, which sounds like a small thing but matters more than I expected when you are troubleshooting a broken workflow before a Monday morning push. Response times on chat are quick. Most issues get resolved in one session. That part I will defend.
The frustration creeps in elsewhere. Email tickets can sit for two or three days with no meaningful update, and the quality of answers varies a lot depending on who picks up the case. Complex questions about automation rules or custom field logic sometimes get bounced around before landing with someone who actually knows the answer. The platform itself has solid bones, the Kanban pipeline and invoicing module do what I need, but after this many years I would expect support to feel more consistent. It is good, but not reliably good.
