Tyler Brackenridge
IT Coordinator · 1-10
1 review written · 4.0 average
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Reviews by Tyler Brackenridge
★★★★★
Three-plus years managing our phone system, and the admin portal is honestly the part I've come to appreciate most. For a small setup of eight people, configuring call routing, setting up IVR menus, and adjusting user permissions is something I handle solo. RingCentral's admin console is laid out in a way that actually makes sense. Role-based permissions are granular enough that I can give one person voicemail access without accidentally handing them the keys to billing. That kind of control matters when there's no dedicated IT department to catch mistakes.
The one genuine frustration is the permissions interface for call queues specifically. It buries some settings two or three levels deep, and there's no obvious logic to why certain options live where they do. I've lost twenty minutes more than once just hunting for a toggle I know exists. Customer support has been hit-or-miss when I've called in about it. Overall, though, the platform earns its place. For small teams that need real admin flexibility without hiring a specialist, it delivers.
