Urban Kelsey
Account Manager, Digital Agency · 11-50
1 review written · 4.0 average
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Reviews by Urban Kelsey
★★★★★
Pricing is the first thing I warn every new client about. HubSpot's free tier is genuinely useful for getting started, and for the first couple months managing a handful of client portals, the cost felt totally reasonable. Then contact limits crept up, a client needed marketing hub features, and suddenly we were staring at a Pro tier invoice that required a conversation with their finance team. The tiered structure is logical in theory, but in practice, billing across multiple client accounts gets complicated fast. Their sales reps were helpful when I called to sort out a bundle question, so at least support was there.
That said, six months in, I think the platform earns most of what it charges. The pipeline management tools, the email sequences, the reporting dashboards, all of it genuinely delivers for clients who commit to using it properly. If you're an agency billing clients on retainer, build the HubSpot cost into your packages early and transparently. Don't let it sneak up on you the way it snuck up on me.
