Marcus Dyson
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Reviews by Marcus Dyson
★★★★★
Tungsten Network is a system companies use to accept invoices, to prevent them having to key in invoice data. Basically a way of offloading that work onto their suppliers. Though suppliers are charged on a per invoice basis for the privilege of doing their clients' work for them. None of this would be too bad if the system was not so incredibly poorly designed, and extremely user unfriendly. For instance, if you are invoicing a US supplier, you cannot set the default currency to US$. So it is easy to accidentally invoice in the currency you were using for the previous invoice. if you do so, and spot this mistake immediately - there is no way to cancel or edit the invoice. You have to issue a credit note (for which you are charged) and a new invoice (for which you are charged). Our clients sometimes then PAY the credit notes as if they were invoices, which means we then have to spend many hours resolving the refunds. If Tungsten Network simply allowed us to edit the invoice in the period before it had been viewed/accepted by the client - this problem would be eliminated. This is not the only problem with Tungsten, there are very many - the interface is clunky, and the system is barely fit for purpose, customer service is derisive. But this is the one that is most annoying to me right now, because I just sent an invoice in the wrong currency.
