Matthew Morley
Salt+&+Light+Solutions
1 review written · 2.0 average
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Reviews by Matthew Morley
★★★★★
We+used+to+use+eUKHost+who+were+pretty+good+until+early+2011+when+their+support+turned+to+mush.+Uptime+was+poor+and+tech+support+caused+more+problems+than+they+resolved.+When+you+ask+them+to+release+a+domain+name+they+insist+on+asking+you+why+instead+of+just+doing+it.+They+transferred+us+to+another+server+without+telling+us+and+in+doing+so+took+all+of+our+50++sites+offline.+The+majority+we+restored+within+about+12+hours+but+half+a+dozen+or+so+were+offline+for+over+24+hours+and,+even+after+they+were+(badly)+restored+there+were+still+ongoing+issues.+In+total+we+spent+about+30+hours+getting+the+sites+back+up+from+the+mistakes+caused+by+eUKHost.+We+sent+an+invoice+to+them+for+the+time+we+had+to+spend+resolving+problems+caused+by+then+-+their+reply?+They+gave+us+24+hours+to+move+all+our+sites+to+a+new+host+because+we+'had+threatened+them'.+What+a+joke!
At+the+end+of+last+year+(Oct+2011)+we+moved+every+one+of+our+sites+to+a+different+provider+who+have+been+a+billion+times+better+than+eUKHost.+Be+warned+-+eUKHost's+prices+may+be+reasonable+but+their+support+and+technical+ability+is+sorely+lacking.
