Anthony
1 review written · 1.0 average
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Reviews by Anthony
★★★★★
Although we have been a Netcetera customer for over 10 years with little complaints over the past year or so they are going downhill fast. The support is terrible with an online ticket system so cannot call unless you log a ticket but even then when you call and enter the ticket number it just hangs up on you so almost impossible to actually talk to someone. The support do not read tickets in full, they reply with a question most times but the answer is actually in the original ticket. The other times they reply with a KB article which at times would be helpful but for simple things like how to edit an A record or transfer a domain when we have hundreds already is really patronising. Lately our own website (also on the shared hosting with Netcetera) got hacked and they quickly moved us from a 2003 server to a new 2012 server, great except we had to request all other clients get moved too then a few weeks later one of our clients got hacked and we found they were still on the old server. Now we cannot edit ftp or mail accounts as the portal is STILL pointing to the old server after many weeks. Today our own website got hacked AGAIN and have not had a reply from them which we logged at 8.30 this morning (now after lunch) I have called them but they cannot help over the phone, tried to speak to a manager of some sort but we cannot. Really don't want to move all of our domains but if cannot sort out the issues they will leave us no choice! Ironically the responses I see here from them are what we would like in a ticket or an email. Sort it out Netcetera
