Andy Davies
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★★★★★
I hope this post will serve as a warning to anyone looking for a web hosting company. I have had web hosting with crazy domains.com.au for quite a few years and had two business sites with them. Suddenly my email stopped working and I rang customer care to check if the service was down. To my surprise I was told that my web hosting had expired and that all my SITES AND EMAIL HAD BEEN PERMANENTLY DELETED. THIS WAS WITHOUT WARNING AND WITHOUT A RENEWAL NOTIFICATION BEING SENT. What was worse the customer care could not seem to care less about the fact that my business had just been deleted. This is the response from Crescel at customer care on 28/12/16 "I have checked your email notifications but no emails were sent for the renewal. We deeply apologise for the inconvenience. I have reported this to our administrators." "We understand you Andy but as mentioned above, all files and emails were already deleted. Once files are deleted on the server we can no longer restore it." I'm not quite sure what company does not send a renewal notice to their customers. So all the hours of creating a online business are lost as is the income etc. Crazy Domains have destroyed my business. I would NOT RECOMMEND crazy domains.com.au to anyone with a online business that needs web hosting as it could be deleted at anytime. The companies ethics and empathy towards their customers is utterly disgraceful. Regards, Andy
