Philip / Ufo Filmgerät
1 review written · 4.0 average
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Reviews by Philip / Ufo Filmgerät
★★★★★
live agent is a great tool to organize your communication, to dispatch duties and to improve information inside the team. We enjoy chatting for fast answers and ibternal tickets for long-term tasks. The support is very fast and friendly. Things we don't enjoy so much: there is no possibility to merge tickets. We often get several emails to the same issue and it would be essential to merge these tickets as they all refer to the same issue. Also, being used to apples spotlight search, we are disappointed by the possibilities to search words and terms across tickets.
