Emily Smith
1 review written · 5.0 average
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Reviews by Emily Smith
★★★★★
Thanks to zenefits we have been able to recruit some world class talent and keep them happy with minimal HR interactions. Users are able to go in and change their benefits without taking up valuable time. No need for back and forth communication. The automation of this process saves us hours and the prices are great. Fairly comprehensive in what it offers, and is increasingly customizable in its various offerings. Support is kind and prompt, though not always the most immediately knowledgeable. Reports for business are easy to pull and very useful. Very clear, straightforward, and user-friendly interface, for both employees and admins. Rollover of plans and brokers can be a real hassle, and the Zenefits account managers aren't always the most knowledgeable or the most immediate links to benefits vendors. The software on the back-end is still buggy and may hit tech snags. Employee interactions are for the most part positive, but there was a COBRA issue that went on for months. Similarly, when requesting a training on 'what health insurance is, and what my options are' the manager mostly took us through 'how to upload your profile pic' (granted, this was early 2015, I think those offerings have either been improved or abolished). Good match companies that are just setting up internal HR, payroll, benefits plans, etc, and don't require any rollovers or retrofitting. Overall the platform and company are still definitely experiencing growing pains, but if it can double down on its core offerings and also begin to hire increasingly knowledgeable experts in specific HR and benefits areas, is a great resource for a price.
