Joanna Kraut
1 review written · 4.0 average
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Reviews by Joanna Kraut
★★★★★
A single place to store and reference HR information including time off tracking, onboarding, offboarding, insurance, HSA, and personnel information. Previously, our system was messy and incomplete, but Zenefits helps us stay organized and compliant. The thing I like most about the Zenefits software is the ability to store the majority of our HR information in one place that is easy to access by staff. I have very little HR experience, and one the of the main reasons I was excited to move to the Zenefits platform was due to the level of personal support I received. I had a direct contact for general questions, a direct contact for insurance questions, and the option to open a ticket. Now I only have the option to open a ticket or search through the information database. I seem to have questions too specific to find enough information in the generalized, vague data listed within the searchable answers which means I search for hours only to then need to open a ticket. Then my ticket response is sometimes that I need to refer to a link with generalized information. It can be very frustrating, and I tend to just skip using Zenefits support by instead seeking help from a pro bono HR support site. I mostly just use Zenefits for tracking; not support or guidance.
