Rob
1 review written · 1.0 average
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Reviews by Rob
★★★★★
I was with them for 4.5 years. Back then they were brilliant. They really cared about their customers, and delivered a great service. Now they have grown to be very corporate, where the left foot doesnt know what the right is doing. A few months ago we needed DC access, and due to a new ticket system, which none of their staff seemed to know how to operate, I stood in reception for half an hour not being able to walk 50m to fix a server. Incredibly frustrating, and never an issue we had previously, especially after we were promised access before leaving to drive there. We subsequently decided to leave, and their leaving process was made incredibly difficult due to them trying to hold us account to auto renewing our original 3 year contract. As we tried to leave a couple of weeks after our anniversay date (albeit 1 year after our original 3 year contract had finished) they wanted to charge us for an empty rack cabinet for the rest of the year. We finally settled it, but only after being ignored for weeks on end, emails not being replied to, and then them being aggressive and threatening solicitors. Definitely not a flexible company like most cloud providers these days, and a very old fashioned way of business that ultimately has an expiry date. Very sad to see a customer focused company turn their back on clients, and treat clients like an enemy or inconvenience. As a local business owner, who knows many other local technology businesses and likes to support local business, I feel very sad not to be able to recommend Node4, and leave with and incredibly bitter taste in my mouth.
