Ami O'Grady
1 review written · 5.0 average
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Reviews by Ami O'Grady
★★★★★
Our Home Care agency is a medium-sized non-profit Home Care provider (300 clients) in the Northwest. Two years ago we moved to Caresmartz after struggling with an antiquated telephony system, and many failed attempts to find a Home Care program management system that took full advantage of cloud computing and mobile technology. Caresmartz has done all that and more--it has provided us with the opportunity to reach more clients with fewer staff, with much greater integrity and thoroughness. It is difficult to overstate the magnitude of the change--for the first time we were able to track caregiver activities in real-time, to communicate with them easily and generate dozens of reports with a click of a few buttons. I have been most impressed with their customer service and responsiveness--they seem to understand that a product like Caresmartz defines an entire agency's workflow and culture, and have worked hard to understand our specific needs and create a sense of community among Caresmartz providers. I can't recommend their product highly enough.
