Ryan W.
1 review written · 1.0 average
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Reviews by Ryan W.
★★★★★
This company is a scam. It appears their business model is to take advantage of the changing laws regarding collection of state sales taxes to trick small businesses into contracts for services they may not need or even be able to use. In our case we signed a contract with them which is the only way to try out their services. The contact provided a 60 day trial period to test the services, so we decided to give them a shot. The trick lies in the fact that they would not schedule a meeting with our set up specialist until just after the 60 day time frame. We should have just canceled before that, but we really needed to get the tax compliance working. We trusted that they would help us or at least cancel the contract if not. Unfortunately that was not the case. Our "set up specialist" did not even call us for the meeting. She did not respond to emails or return voice mails. Leaving us to try and reschedule 2-3 weeks later. At that point we had had enough and asked to cancel. Avalara refused and sent us a bill for the entire year of service "as per their policies", saying we did not cancel within the 60 days. We were about 1-2 weeks late. So they tell you you have "60 days" to try out the service, but in reality they will not set you up until the trial is over. To me, this is fraud. They hide behind their contracts as if that give them the legal right to defraud customers. What ever you do do not do business with this company, you will regret it.
