Nicholas G.
1 review written · 5.0 average
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Reviews by Nicholas G.
★★★★★
Overall: The biggest benefit is not having our sales reps rely on our IT department to create a report from an old legacy system. They also don't have to rely on standard out of the box reports that can be limited in scope. Phocas allows them to instantly dive into their sales data and find anything they need. This applies across all departments including management. The ease and flexibility of finding info is incredible. Pros: Ease of use. Within seconds I can find the exact data I am looking for. It requires very little technical knowledge, however, I have set up many advanced sales-and even financial-reports using Custom Mode. The software loads quickly, and I have rarely encountered a bug. On the few occasions where I have emailed the support desk they ALWAYS respond quickly and have a solution implemented right away. This is definitely not the case with other software companies that I deal with. I love Phocas. Cons: Very minor but exporting reports could use some touch ups.
