Tyler Johnson

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Reviews by Tyler Johnson

• eApps· Nov 19, 2013

  ★★★★★

  Let's start with server uptime. When is the server down? Better question, when is the server up!? My server/sites are going down literally 20 times a day! I, of course, contact their customer service, which takes several days to respond, and am told that IT'S MY FAULT. I'm told that I don't have enough CPUs and memory to support my site! Ummm...I transferred from DreamHost and used the exact same settings. Never had any issues over there. So, I do the smart thing and ask them, "What service upgrades do you recommend so that my site stays up?" I take their exact specifications, update my services and guess what!? NOTHING CHANGES. The site is still constantly down 20 times a day. So, I contact them again. Once again, wait for it, IT'S MY FAULT. I ask how it's my fault and they literally respond, "You need to upgrade your services." I respond and tell them that I just did, following their specifications! I get a response, "Well, you need to update them again." I haven't added anything. The size of my site has not increased. So, obviously, I decline to do that. So then, they offer to monitor my site and re-up it any time it goes down, but they want me to pay them $10 a month to do so! Ummmm...how about you fix your servers so that you don't have to do that! They won't do that. So, I'm currently paying them an extra $10 a month to monitor my site while I find a new host! And they usually take a long time to re-up my site when it goes down, so my site is down 20-30 minutes every day, 20 times a day! That's a 3rd of the day that my site is down! Don't trust these people and most certainly don't give them business!