RJ

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Smith.ai· Feb 17, 2021
★★★★★
The team has been helpful, responsive, and has helped with everything along the way. Pros Smith.ai has finally allowed us a scalable and affordable way to stay staffed 24/7. We had been dealing with a large volume of chat traffic to our website during off-hours (late nights & weekends) and were missing sales leads consistently. We tried overseas options, outsourced staffing in the US, and a variety of automated options but we didn't find a solution we were happy with until Smith.ai. Smith.ai has allowed us to convert a higher number of leads, and provide a much higher level of customer satisfaction. Would highly recommend to any team looking to increase response times and convert more leads. Cons It took some time to set up the Q&A portion initially, but it was well worth it.