Amber
1 review written · 5.0 average
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Reviews by Amber
★★★★★
Overall: We are minimizing time on the phone with tedious conversations trying to extract pertinent information and instead we are able to simply get that info, and then talk with the customer with their questions already answered, ready to serve them without long conversations and wasted time. Pros: I like how I can customize the conversation with the customer, gather their info and then have a transcript sent to my email and understand what the customer needs and is looking for without me having to do any of that work upfront. Cons: There's nothing I don't like, we are using a free version of this software for right now and its doing the job we want it to.
