Wade Connelly

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Reviews by Wade Connelly

• Teamwork.com· Mar 5, 2026

  ★★★★★

  Support has genuinely surprised me. Seven or eight weeks in, I hit a weird permissions conflict during setup and fired off a ticket expecting the usual two-day silence. Someone was back to me within the hour, walked me through it on a screen share, and actually followed up the next day to make sure it held. That's not standard.

  The one real frustration is onboarding documentation for mid-market teams. It leans heavily toward agency use cases, so my department had to do some translation work to make the templates fit. Still, if you want a support team that actually shows up, this one does.