Wenceslav Horáček
Sales Operations Manager · 201-1000
1 review written · 5.0 average
Wenceslav Horáček's favourite software
No favourites yet.
Reviews by Wenceslav Horáček
★★★★★
Two months in, and the thing that keeps impressing me is how well Freshsales plays with everything else my department already runs. Slack, Google Workspace, Zapier, our support ticketing tool, the email automation platform we've been reluctant to leave. All of it connected without the kind of painful back-and-forth I've come to expect from CRM onboarding. The native integrations are genuinely well-built, not just checkbox features that technically work but break under real volume.
What sealed it for me was watching our reps stop toggling between four tabs. Deal updates push through automatically, contact records pull in context from support tickets, and the Zapier layer handles the edge cases where a native connector doesn't exist. Customer service has been quick when I've had setup questions, which helped a lot during the early configuration weeks. There's still one sync behavior with our calendar tool I'd like more control over, but honestly that's a minor complaint. For a mid-market sales ops team, this is the most connected CRM I've worked with.
