Wonjae Lim
Development Coordinator · 11-50
1 review written · 4.0 average
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Reviews by Wonjae Lim
★★★★★
Onboarding was honestly the smoothest part of this whole experience. I was expecting the usual chaos of importing contacts, re-tagging everything, and losing half the context from our old spreadsheet system. None of that. Capsule walked me through the setup in a way that felt designed for someone with limited IT support, which matters a lot in a nonprofit environment where nobody has time to babysit a software rollout. By day three, my small program team was logging donor notes and tracking grant follow-ups without a single complaint. That first week set a tone I've been grateful for ever since.
A year in, I still think the onboarding reflects what the product actually is: genuinely approachable. The custom pipeline stages were easy to adapt for our grant cycles rather than a sales funnel, which took some creative thinking but worked. My one real frustration is customer support response times. Not bad, just slow when you hit an edge case and need a fast answer. For a small nonprofit without a dedicated ops person, that lag stings more than it might elsewhere.
