Yael Donovan
Account Executive · 1-10
1 review written · 4.0 average
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Reviews by Yael Donovan
★★★★★
Six months ago I started working almost entirely from my phone and a laptop at client sites, so the CRM had to travel with me. Freshsales held up better than I expected. The mobile app is genuinely functional, not just a stripped-down afterthought. I can log calls, update deal stages, and check the activity feed between meetings without waiting until I'm back at a desk. Freddy AI surfacing lead scores in the app is a nice touch too. For a small four-person sales team, that kind of anywhere access really matters.
The one frustration I keep running into is offline mode, or the lack of a real one. If I'm somewhere with patchy signal, certain actions just fail silently, and I don't find out until later. That's caused a couple of missed follow-up notes. Customer support responded quickly when I flagged it, and they acknowledged it as a known gap, which I appreciated even if there's no fix yet. Overall though, this is the most road-friendly CRM I've used.
