Yves Beauchamp
Customer Experience Manager · 1-10
1 review written · 4.0 average
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Reviews by Yves Beauchamp
★★★★★
Good support makes or breaks a tool like this, and SurveyRock's team has genuinely impressed me over the past year. Every time I've hit a snag, and with a small team there's no internal IT cushion to fall back on, their responses have been quick and actually useful. Not canned replies. Real answers, often with screenshots or a walkthrough link. One time I was stuck building a branching logic survey at the worst possible moment before a client check-in, and someone got back to me within the hour. That kind of thing matters a lot when you're running lean.
The platform itself covers everything my team needs for collecting customer feedback, and the real-time results view is genuinely handy. My one gripe is that some of the design customization options feel a little limited. You can get something that looks clean enough, but if a client wants their branding reflected precisely, you're working around constraints more than with them. Still, for the price, especially given the support quality, I'd call this a solid pick for a small operation.
