What is Acefone?
Personalize a VoIP phone system for your company with Acefone. With plans from as low as £4.99/user/month, you can save up to 25% annually. Start with a no-contract 30-day free trial today! Pick a scalable plan that suits your budget. Set up Acefone VoIP within hours and get a dedicated agent for 24x7 support and onboarding. VoIP numbers available for any US or UK region/state + free number porting. Acefone is easy-to-use and built for hybrid working. The phone system comes with apps for iOS, Android, and Windows, and supports 25 of your favorite CRMs and helpdesk tools. Highest-rated VoIP provider on Serchen.
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Acefone Reviews (483)
- ★★★★★449
- ★★★★★30
- ★★★★★2
- ★★★★★2
- ★★★★★0
Review Summary
Generated using AI from real user reviews
Acefone delivers strong onboarding and support, with users consistently praising the platform's ease of use and value against competitors. Nearly all reviewers highlight the quality of individual support staff—particularly Mayank Sharma, who appears across dozens of reviews for his patience, clarity, and technical knowledge during setup and demos. Users also appreciate the feature set (live call listening, Zoho CRM integration, IVR and queue management) and competitive pricing relative to larger providers.
The reviews are overwhelmingly positive, with 49 out of 50 rated five stars. The single four-star review noted the system seemed "adequate and simple to use" but withheld fuller judgment pending longer-term use. There are no substantive criticisms across the batch—no complaints about product bugs, performance issues, billing, or ongoing support quality. One reviewer mentioned successful landline porting and IVR setup, suggesting technical execution beyond initial onboarding works well.
The main limitation of this feedback is that almost all praise centers on the onboarding experience and support team rather than day-to-day product use. Most reviewers are new customers or early-stage users, so long-term reliability and feature depth remain largely untested in these testimonials. Buyers should seek additional perspectives on sustained performance and advanced functionality.
★★★★★
Wednesday, May 21, 2025
“I would like to extend my heartfelt thanks to Mr.…”
I would like to extend my heartfelt thanks to Mr. Mayank for the calm, clear, and insightful onboarding session he conducted for ACE FONE. His composed and patient approach made it easy for everyone to follow along, regardless of their technical background. Mr. Mayank demonstrated a deep understanding of the platform and communicated even the most complex features in a simple and structured manner. His ability to address queries thoughtfully and tailor the session to our team’s specific needs truly stood out. The session was not only informative but also reassuring, setting a positive tone for our journey with ACEFONE. We genuinely appreciate the time, effort, and professionalism Mr. Mayank brought to the table. Thank you once again for a smooth and impactful on-boarding experience.
★★★★★
Tuesday, May 13, 2025
“Thank You, Mayank, I would like to express my sincere…”
Thank You, Mayank, I would like to express my sincere gratitude for the outstanding onboarding session you conducted. Your ability to simplify complex concepts and tailor the session to our specific needs was truly commendable. Your technical expertise and clear communication made the onboarding process smooth and efficient. I appreciate your dedication and the personalized approach you brought to the session. Thank you once again Mayank for your exemplary support
★★★★★
Wednesday, April 16, 2025
“So far very good support from onboarding team. Lots of…”
So far very good support from onboarding team. Lots of features and seems will be a good choice for working with Zoho crm
★★★★★
Thursday, March 27, 2025
★★★★★
Tuesday, February 11, 2025
“I had a wonderful experience speaking with Mayank. His politeness…”
I had a wonderful experience speaking with Mayank. His politeness and patience were refreshing, especially in the tech industry. He explained the process clearly and professionally, making everything easy to understand. I truly appreciate his efforts and would definitely give him and his company a big thumbs up!
★★★★★
Monday, February 3, 2025
“Just wanted to take a moment to appreciate you all!…”
Just wanted to take a moment to appreciate you all! Mayank, your patience and clarity in explaining the portal were truly amazing. And to the rest of the team—your support during the service purchase was incredibly helpful. Really grateful for the smooth experience. Keep up the great work!
★★★★★
Thursday, January 30, 2025
★★★★★
Thursday, December 19, 2024
“Mayank from Technical team is very supportive and very humble…”
Mayank from Technical team is very supportive and very humble while explaining the portal and Sourabh was very helpful while purchasing the Services. I appreciate both of them on their job, it was done very well.
★★★★★
Tuesday, December 10, 2024
“They have totally surpassed my expectations! They offer all of…”
They have totally surpassed my expectations! They offer all of the same services as the big competitors for a fraction of the price. They are extremely helpful too, they help you set everything up!
★★★★★
Friday, December 6, 2024
“I absolutely love this service. It has the number one…”
I absolutely love this service. It has the number one function I need: live call listening. We made great onboarding session where Mayank explained everything I need to start working immediately. Thank you guys and you are having me as a loyal customer from now!
