What is AdEspresso?
Does **AdEspresso** live up to the hype? Or is it overpriced and hard to use? Does their support suck? Read real user reviews of their facebook ads and google online advertising management platform. **What does AdEspresso do?** If you've ever wanted to centralise your google ads, facebook ads and instagram ads in one central place, then AdEspresso could be the solution you've been looking for. The AdEspresso platform allows you to easily create, manage and optimise your advertising campaigns with split tests all in one. Save time and money training your marketing team on individual ad management tools, try **AdEspresso** today! **Adespresso Support** So what kind of support can you expect from **Adespresso**? They have a standard FAQ site which is searchable. If you don't find what you need there, then you can post a ticket via their support desk system. Their support desk is powered by **Zendesk** which is a very robust system and means its very unlikely your questions will vanish into an email black hole. It should be noted **Adespresso** also sell training courses and one on one tuition to their clients. This suggests that although support requests are likely to be well managed, they're also likely to push clients to a paid resolution or upgrade to solve their problem. Our advice is to approach with caution if you're expected to need a lot of hand holding as a customer. **Adespresso Pricing**. You can take a no risk 14 day free trial to get you started with AdEspresso, after which the cost starts at $49 a month (billed annually). Be aware this entry level package allows you to manage combined facebook and google ad budget of $1K per month. You're looking at $99 a month (again paid annually) to allow you to manage an unlimited advertising budget. We think the free trial is a great way to test the service, but the jump to an annual plan at the end of the trial creates a lot of friction from a buyers perspective. When you end the trial you're going to be asked to hand over $588 for the basic plan. We'd prefer to see a monthly payment option, even at a higher price, which allowed a more gradual onboarding process to the service. A lot of companies manage more than $1k a month ad budgets , so the reality will be 14 days and then close to $1200 purchase decision. **Alternatives to AdEspresso by Hootsuite** A serious alternative to AdEspresso is **Madgicx** pricing starts at $49 a month to manage $1k of advertising budget. Crucially this doesn't require a 12 months contract, so you can test the service for a few months to see if they're right for you, without wasting a ton of money. They also offer a 7 day free trial.
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AdEspresso Reviews (15)
- ★★★★★0
- ★★★★★1
- ★★★★★0
- ★★★★★2
- ★★★★★12
Review Summary
Generated using AI from real user reviews
AdEspresso's fundamental issues outweigh its technical capabilities. While one user reported improved ad performance and easier analysis, the overwhelming majority experienced severe problems with support responsiveness, billing practices, and platform reliability. Multiple reviewers waited weeks or months for basic support responses, with some never receiving answers at all. The company has faced repeated complaints about unexpected charges, refusal to refund despite acknowledged errors, and misleading claims about features—particularly regarding Hootsuite integration and campaign management functionality.
Beyond support failures, users reported critical platform malfunctions: disabled Facebook accounts, paused campaigns that continued running, lost campaigns during editing, and audience targeting errors. Several reviewers explicitly accused AdEspresso of functioning like a scam, noting the company charges subscription fees without fixing account access issues or honouring refund requests. One long-term customer paying $600 annually was refused even a $20 credit after a month-long support delay caused by the company's error.
The pattern across these reviews suggests systemic problems rather than isolated incidents. Even the tool's core ad management features appear inconsistent—working for some users and failing unpredictably for others. Given the frequency of billing disputes, communication breakdowns, and the financial losses reported by users, this platform presents significant risk for prospective customers.
★★★★★
Tuesday, March 21, 2023
“In one word: embarrassing. I heard great things about this…”
In one word: embarrassing. I heard great things about this platform, so I gave it a try. After publishing my very first campaign I was greeted with an error about my audience. The same audience entered worked perfectly when being used on Facebook and other platforms. Instead of apologizing for the issue, offering a compensation or at least extending my trial, they answered: "Upon checking the campaign setup I can see the audience should be big enough to publish with no issues so I have escalated this case to the Tier 2 Specialist to investigate further. Our team will get back to you once an update is available." It's now been almost two weeks and I still didn't hear a word from their "Tier 2 Specialist". Most shockingly, they didn't even answer to my follow-ups and other support requests. Luckily we didn't spend a dime for this broken platform and outrageous customer service.
★★★★★
Tuesday, April 14, 2020
“After running successful ad campaigns on FB, I moved the…”
After running successful ad campaigns on FB, I moved the SAME CAMPAING on AdEspress and my account was disabled on FB!!!!!!!!! I lost 1000 euro per day in turnover due to them! DO NOT USE THIS PLATFORM
★★★★★
Thursday, January 9, 2020
“I have tried it, but not useful for ecommerce. and…”
I have tried it, but not useful for ecommerce. and I forget cancel it. They have charged $690 (year fee), I hope refund but they just nor reply me. Oh, my god, that is crazy! I just do not use it.
★★★★★
Tuesday, July 23, 2019
★★★★★
Saturday, July 20, 2019
“Customer Service/ Support Wait Times - took 1 month to…”
Customer Service/ Support Wait Times - took 1 month to actually get a simple answer. I asked for a month credit (literally $20 worth). They said nope, no way. I was a paying and loyal customer for over 3 years. How it makes sense to lose a customer paying $600 a year to make up for their error of 1 month wait is beyond me. They pretty much gave me the finger and told me they wouldn't do it. Even that took 2 weeks to respond to! If you have a problem - you are on your own - don't count on support to ever help - and if definitely don't count on them making it right or caring about their customers.
★★★★★
Tuesday, February 19, 2019
“Be careful of their “trial” service. We used it and…”
Be careful of their “trial” service. We used it and they charged us the month we signed up for the trial. In trying to get refunded they didn’t address it but said it’s not their policy to do refund yet they made a mistake. We had our dated email of service to prove it. Hey said we signed up in Spetemebr which was incorrect. Yet they didn’t even offer to see our proof when we offered to forward to them the dates email. They only repeatedly said it is not their policy to give refunds. What customer service company has as a blank statement policy like this for refunds?! When we cancelled the service they charged us erroneously the month after we cancelled. They did refund us for this, however, they told us it was an exception as if they were doing us a “favor”. The tool didn’t help improve our business and we lost money to them as well. The customer service experience was very poor. Enough said. Beware the term “trial” is used very loosely by them.
★★★★★
Wednesday, September 5, 2018
“Is good tool. It does what they say. Very efficient…”
Is good tool. It does what they say. Very efficient A/B Testing for Facebooks ads (I haven't used the Adwords tool) BUT, AND A BIG BUT They a terrible custumer support. Is just terrble. Got a problem? You can go n fk yourself. Just like that Would use it but very carefully
★★★★★
Wednesday, June 13, 2018
“Oh I bet they used to be good. But I…”
Oh I bet they used to be good. But I didn't use them until post-Hootsuite. Customer service F Tool itself: C - good for it's ad database and dayparting campaigns that have a daily budget, however that feature works on some campaigns and not on others. Crazy I'm adding a two-star review and that's actually helping their rating.
★★★★★
Thursday, June 7, 2018
“Disgraceful. The AdEspresso site clearly claims "...you can now easily…”
Disgraceful. The AdEspresso site clearly claims "...you can now easily create and manage performing advertising campaigns directly within the Hootsuite dashboard." This appears on a page titled ‘Hootsuite Integration.’ The only reason I chose AdEspresso was that it claims to integrate with the Hootsuite dashboard in this way. When I contacted their support team because I couldn’t see any options in the Hootsuite dashboard that would allow my team to create campaigns I was given very evasive answers while they attempted to upsell me to other products. Eventually they admitted that the integration I expected was not part of the service. The ultimate insult was when I was advised that since their product does not do what I was led to believe I wanted a refund I was told that wasn't in their terms of service to provide refunds! Where do these people get off claiming that you don’t have to give a refund when your product doesn’t do what you say? My conclusion is that AdEspresso is more like a scam than a business.
★★★★★
Tuesday, April 24, 2018
“This service steals your money. Their customer service is slow…”
This service steals your money. Their customer service is slow and does not answer you question. It is a continual run around with them. You never talk to a real person - and there is no way to connect with one. If you do any wrong move they only allow you to upgrade so don't mess up in your account settings. Also they will never fix your issues. So if you loose your password or can't log into the account again - too bad. It's like they purposely change your password and then steal your money. I paid for a year and now have not been able to access my account for over three weeks. I am a small start up with little money coming in the door yet and they STOLE my money and won't help me. This service is HORRIBLE. Run and don't let them steal your money.
