What is ANS?
We’re a 650-strong team of straight-talking, first-class tech experts. And our mission is do what no other organisation is doing – making digital transformation accessible to all. We make enterprise-grade technology, knowledge and processes accessible and affordable for all companies, large or small, no matter the size of their budget. We hack the tech adoption curve, bringing technology usually reserved for large corporates first, to small and medium organisations too. We’re on a mission to help companies Think Bigger. We’re trusted by our customers because we help them achieve their goals. Be it a digital transformation project for a 2000-person government body or helping a 10-person labels maker take their business online.
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ANS Reviews (94)
- ★★★★★89
- ★★★★★5
- ★★★★★0
- ★★★★★0
- ★★★★★0
Review Summary
Generated using AI from real user reviews
UKFast commands overwhelming praise from users, with 49 of 50 recent reviews giving five stars. Customers consistently highlight responsive, knowledgeable support as the defining strength—many note 24/7 availability and willingness to solve problems beyond standard SLAs. Account managers are frequently named and credited for building genuine partnerships rather than transactional relationships. Users describe reliable uptime and strong technical expertise across server management, security, and infrastructure scaling. Several long-term customers (5–18 years) emphasize peace of mind and dependability critical to their operations.
The main trade-off is price. Users repeatedly acknowledge UKFast is not the cheapest option, but most view the premium as justified by service quality and stability. One review flags billing confusion, though this is isolated. Another notes that poor product fit can occur if customers are wrongly advised by account teams—a risk present with any provider. A single four-star review praises support but stops short of five stars without explaining why.
For buyers prioritizing customer service, stability, and UK-based support over lowest cost, UKFast's track record is exceptionally strong.
★★★★★
Tuesday, September 22, 2020
“UKFast have been instrumental in our companies improved hosting performance…”
UKFast have been instrumental in our companies improved hosting performance and have provided excellent support and customer service throughout our years as a customer of theirs.
★★★★★
Tuesday, September 22, 2020
“Being able to access your desktop, your documents, your work…”
Being able to access your desktop, your documents, your work email from anywhere in the world via a remote link gives everyone the ability to perform their job no matter where they are. This product is fantastic and has meant that I didn't need to come into the office during the lockdown as I could seamlessly do everything from home. The team at Fastdesk are extremely helpful and work hard to make sure your desktop is customized to how you want it to work. This will revolutionise how people work in the future. If you want to work from home you can do with Fastdesk.
★★★★★
Tuesday, August 18, 2020
“We have been with UKFast probably 10 years now. The…”
We have been with UKFast probably 10 years now. The support you receive is always very quick and knowledgeable but today they went above and beyond with an issue. Well done Matthew our account manager for your help and Billy in the firewall/networks team you was amazing.
★★★★★
Tuesday, August 11, 2020
“I have had good experiences with UKFast, especially in recent…”
I have had good experiences with UKFast, especially in recent years. We have an account manager that takes us seriously, no matter if we have to be on the line for two hours so I can discuss everything which I want to discuss. Also, the support engineers make sure that topics get sorted out with their proactive help.
★★★★★
Friday, August 7, 2020
“Brilliant service and nothing is ever too much for them.…”
Brilliant service and nothing is ever too much for them. Helpful, friendly and extremely knowledgeable staff and a very impressive list of products and services to suit specific requirements and budgets. Cannot recommend UK Fast highly enough.
★★★★★
Friday, July 31, 2020
“Service has been excellent, server help always quick and no…”
Service has been excellent, server help always quick and no downtime so far after a year or 2. Easy to upgrade and impeccable help from support.
★★★★★
Friday, July 31, 2020
“We partner with UKFast on lots of projects and also…”
We partner with UKFast on lots of projects and also use them for our own hosting. The service is great, and we'll recommend them to anyone who needs a dedicated, reliable hosting provider. Thanks from Aware Digital.
★★★★★
Friday, July 31, 2020
“UKFast are our preferred and trusted hosting provider. Not the…”
UKFast are our preferred and trusted hosting provider. Not the cheapest provider but when compared to their competitors, they are very competitive and, let's be honest, you get what you pay for. The customer service is second to none and they're always happy to help out with any queries and support is solved quickly. Couldn't recommend enough.
★★★★★
Thursday, July 30, 2020
“I can highly recommend UKFast - they have delivered time…”
I can highly recommend UKFast - they have delivered time after time and with their support they even got my website up and running on Christmas Day and a fatal crash!
★★★★★
Thursday, July 30, 2020
“Have been a client of UKFast for three years now…”
Have been a client of UKFast for three years now and have always received the very best professional support. Their technical knowledge is outstanding.
