What is AvidXchange?
AvidXchange automates invoice and payment processes for mid-market businesses. AvidInvoice paperless invoice management software streamlines your entire invoice process while matching your current approval workflows. We've created over 220 integrations between our AP automation software and widely used accounting systems, meaning your current system can remain intact while streamlining your existing processes.
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AvidXchange Reviews (47)
- ★★★★★17
- ★★★★★11
- ★★★★★4
- ★★★★★1
- ★★★★★14
Review Summary
Generated using AI from real user reviews
AvidXchange shows a sharp divide: users praise its invoice automation and paperless workflow, but serious complaints about payment delays, customer service, and unethical practices dominate negative reviews.
Strong supporters—particularly long-term clients—highlight AP automation that eliminates manual processing, eliminates paper, and improves visibility and audit readiness. The approval routing and invoice tracking features earn consistent praise. Implementation is generally described as smooth, and some users report substantial labor savings and freed-up staff for other work.
However, a substantial block of reviews raise critical issues. Vendors and suppliers report payment delays of 60–90 days, far beyond agreed terms, with the company then offering expedited payment for a fee—a practice several reviewers describe as coercive. Clients also complain about poor customer service: unanswered calls, unresponsive emails, and difficulty reaching management. A smaller but serious group accuses AvidXchange of deceptive sales practices, including false promises about automation scope and integration capabilities, delayed implementations, and inadequate support during rollout. A few reviews allege unauthorized bank account charges and mishandled refunds.
The product itself receives mixed marks on usability; some users want better search and filtering, and there are mentions of bugs and system downtime, particularly following a recent UI upgrade. The payment product (AvidPay) draws especially negative feedback.
★★★★★
Wednesday, July 22, 2020
“Avid holds your money, they make excuse after excuse. isn't…”
Avid holds your money, they make excuse after excuse. isn't their job simply to pay invoices? They cannot accomplish this task. I recommend not using AVID xchange ever, unless you like endless phone calls and excuses.
★★★★★
Tuesday, July 14, 2020
“The worst customer experience Ive had. I have been sending…”
The worst customer experience Ive had. I have been sending emails, calls, online chats for 3 weeks now trying to get access to my account to upload invoices and no one will help, call back or get me situated. Falling so behind on invoices because of them
★★★★★
Thursday, March 19, 2020
“My personal experience with this company was below my expectations.”
My personal experience with this company was below my expectations.
★★★★★
Friday, November 15, 2019
“We had a client pay us through Avidxchange and they…”
We had a client pay us through Avidxchange and they took a fee out. When I called to find out why they said the way we got paid had changed 3 years ago and because we were using ACH their was a fee associated with it. When I asked how it could have gotten changed they said it would have had to happen with us calling them. I then wanted to find out if we could manage our account and I was told that because we have 2 addresses on file that we were not eligible to manage our account online. When I asked if we could remove our company from their system they said that they couldn’t do that either. After reading other reviews it sounds like the only way to get paid by them is to incur a fee.
★★★★★
Friday, September 13, 2019
“I had someone at avidxchange to call me in reference…”
I had someone at avidxchange to call me in reference of making a payment to them I cleared the payment they lady never corrected the problem I have called on 3 different occasions to be told someone will reach out to me within 24 to 48 hrs to never receive a call back I even contacted one of the top managers in the company to be told she was going to get someone working on this right away to only have know return phone calls emails I am asking my client to find another way to pay me as avid pay are Un concerned over customer satisfaction I called Avidxchange in Charlotte & then the one in Utah trying to see if I could get a manager number & the same guy answered the phone it’s starting to make me wonder is this company in some kind of financial stress!!!! Today I am going to have my clients call to see if they can cancel payment & pay me some other kind of way stay clear of this company customer service is a mess!!!
★★★★★
Monday, July 22, 2019
“We are a long time user of AvidXchange. I really…”
We are a long time user of AvidXchange. I really like their invoice routing system. It has improved our routing and tracking of invoices - no more invoices lost on someone's desk and having access to all invoices with search criteria is great and also a big time saver. I'm scoring them low now because of two things. We tried their bill paying and it was more than frustrating. This is just a scheme for them to use your money for 60 plus days. Your vendors don't get paid on time and they contact your vendor directly and don't care about your relationship. We asked them on multiple occasions to not do that and to pay our vendors in the manner they suggested. We had several of our vendors tell us they were being "strong armed". Most recently they finally released an upgrade to the UI that we were promised for over 2 years. That new release has come with nothing but problems - it doesn't work, basic features don't function properly, and the system is unavailable for very long periods of time. We never get return phone calls and I've asked multiple times for a manager or someone of authority to talk with me about the issues we are having and no one has returned my phone calls for over a month now. We used to have a dedicated account rep, but, no longer. I don't think they want to hear the feedback. I would shy away from AvidXchange - they don't seem to care about the quality of their product or customer retention any longer.
★★★★★
Thursday, May 9, 2019
“Working with Avid has been a NIGHTMARE!! One of my…”
Working with Avid has been a NIGHTMARE!! One of my vendors starting using them, and I am now receiving payments with NO notice, no invoice #'s....NOTHING!!! I have had to contact them 1/2 dozen times to find out what I am getting paid for!! I am EXTREMELY unhappy and frustrated!
★★★★★
Thursday, February 28, 2019
“AvidXchange is terrible if you are expecting to get payment…”
AvidXchange is terrible if you are expecting to get payment on time. Payment to customers is always late. Not by just a few days either. Example, payment was due on February 2nd, 2019. It is now February 28th. This is not the first time. Then they have the audacity to have someone call you and say they can wire the money to your account today if you as the customer pay a fee. If cash flow was tight and you offered to pay us EARLY for a fee then it may be considered. But how dare you call after your payment is going on 4 weeks late and then you try to charge us to receive payment from you. I would select 0 stars if it was possible.
★★★★★
Monday, November 26, 2018
“Avid Exchange has changed the way we do accounts payable.…”
Avid Exchange has changed the way we do accounts payable. We were a very old school, paper driven company and now we have stepped our toe into the automated process world - it's wonderful! Avid is easy to use and has made our payables virtually paper free. We saved having to hire another paper processor by using Avid.
★★★★★
Monday, November 26, 2018
“Avidxchange is a fantastic product for anyone wishing to automate…”
Avidxchange is a fantastic product for anyone wishing to automate their AP process. Implementation and support teams are great too.
