What is Cin7 Omni?
Cin7 Omni, a product of Cin7, simplifies complex retail and wholesale with all-in-one cloud inventory, POS, EDI and 3PL. Cin7 Omni allows you to manage all your sales channels, inventory, point of sale and supply chain in one central, cloud-based software. Cin7 offers integrations using a third-party logistics (3PL) interface and electronic data interchange (EDI). Cin7 Omni is the ultimate solution if you're looking for one system to manufacture, sell, manage and fulfill. Cin7 Omni is a fully integrated, fully capable solution that gives you enterprise level capability without the traditional costs associated with an ERP type solution. No matter how big or small your business, Cin7 Omni has a solution that will fit and is easily scaled to meet your needs in the future. Our verticals: Fashion & Apparel, General Merchandise, Health & Beauty, and Sports Equipment. Cin7 Omni is an affordable, easy-to-use system, licensed on a subscription basis, that allows mid-tier retailers to use the kind of systems previously only available to retail giants like Nordstrom, Ikea or Zara. To learn more, visit Cin7.com.
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Cin7 Omni Reviews (252)
- ★★★★★244
- ★★★★★7
- ★★★★★0
- ★★★★★1
- ★★★★★0
Review Summary
Generated using AI from real user reviews
Cin7 Omni earns strong praise for its inventory management capabilities, user-friendly interface, and particularly its onboarding and support teams—but implementation complexity and integration friction are real pain points.
The overwhelming majority of reviews highlight responsive, knowledgeable support staff who guide users through setup with patience and flexibility. Users consistently praise the software's ease of use once running, customizable reporting, batch tracking, multi-channel integration (Shopify, WooCommerce, Xero), and the ability to track inventory across multiple warehouses and sales channels. Several reviewers noted it solved problems their previous systems couldn't handle, especially around stock visibility and fulfillment automation.
The main criticisms centre on implementation challenges. Many users report lengthy, complex onboarding periods—though most view this as necessary given their business needs rather than a failing. More substantive concerns include limited warehouse management functionality, integration difficulty with external platforms (particularly QuickBooks Online), and occasional gaps in features like tax handling or payment processing. One reviewer flagged slow support response times due to the Australian timezone; another reported support tickets that "take forever" with poor resolution, though this appears isolated.
A handful of users note that setup requires real planning and effort to extract full value—the system rewards careful configuration but punishes poor data entry. For small to mid-sized retail and wholesale businesses willing to invest in proper implementation, users report transformative gains in visibility and operational efficiency.
★★★★★
Friday, April 23, 2021
“There is a big learning curve and our implementation was…”
There is a big learning curve and our implementation was an arduous process. The software itself seems to amazing but it's integration with QBO leaves a little to be desired. Which more fields mapped, it turns off payments in invoices as we are still using QBO for the payment platform, and there were some bugs in installation. However the inventory mgmt aspect and cogs is far superior that what just qbo alone can do and worth it.
★★★★★
Wednesday, April 14, 2021
“Switched to Cin7 from brightpearl. More integrations, options and support…”
Switched to Cin7 from brightpearl. More integrations, options and support for less money! Great on-boarding experience. Very satisfied so far.
★★★★★
Wednesday, January 13, 2021
“Our onboarding was long (Couple of Months+) as we had…”
Our onboarding was long (Couple of Months+) as we had specific requirements we wanted to fulfil before going live. The implementation Specialized Nyl Dela Cruz was excellent, patient and accommodating while we established workflows and set up the data. When we moved to post-live Support we were handed to Dan Tsany who was equally amazing in his support of our project. He always went above and beyond to answer our many questions in a timely fashion. We ran smoothly through Q4 with a growth of 112% in sales. Without Cin7 we would not have been able to fulfil the orders with the ease we did. Spending the time at the onboarding stage and asking questions has proved to be the key to a successful implementation. We still have much to learn about the system and everything it can do. Cin7 is a powerful tool if used to the full capacity. Like all systems, the data you put in will be a direct result to the data you take out. Step one is knowing what your end goal is.
★★★★★
Wednesday, January 13, 2021
“Great Customer Service, Nyl got me up to speed quickly…”
Great Customer Service, Nyl got me up to speed quickly and worked around my schedule. Easy to use the software.
★★★★★
Friday, October 2, 2020
“Jacub was extremely informative and helpful. He guided us through…”
Jacub was extremely informative and helpful. He guided us through out set up with integration to our new website and his patience was much appreciated.
★★★★★
Thursday, July 23, 2020
“Finally a system that works! Cin7 was exactly what I…”
Finally a system that works! Cin7 was exactly what I was looking for in order to grow my wholesale business. The onboarding and training for this program and been incredible. Arlyn Delacruz was who did my onboarding and she was fantastic and so helpful! Looking forward to many years of business with Cin7
★★★★★
Tuesday, June 16, 2020
“The sales automation bots by Cin7 are SO AMAZING. Our…”
The sales automation bots by Cin7 are SO AMAZING. Our customers get automatic order confirmation emails with tracking numbers, order details, and a link to pay right there in the email. This is helping us save time internally, as well as solving customer service tickets before they ever come up. Thanks, Cin7 support team, for continuing to make improvements that help our team and customers!
★★★★★
Saturday, May 30, 2020
“After 3 months of onboarding and careful workflow construction with…”
After 3 months of onboarding and careful workflow construction with Gavin, we have launched and are loving the software. The multi-level look we get at our inventory is phenomenal. Not to mention, our B2B customers have their own portal to shop, and WooCommerce integrates seamlessly as our online shopping portal.
★★★★★
Tuesday, May 26, 2020
“Cin7 is an intuitive WMS that I believe can go…”
Cin7 is an intuitive WMS that I believe can go far. It is also quite versatile in use. Jean was a great onboarder who was able to help me answer my question in a timely manner and get answers back to me quickly via emails. It was a pleasure working with her.
★★★★★
Monday, May 25, 2020
“After using several other inventory software programs. and being unhappy…”
After using several other inventory software programs. and being unhappy with their back traceability, high cost, and how not user-friendly the software interface is. We finally found Cin7 from the recommendation of another business using Cin7. Not only can I track inventory with batch numbers it also has CRM capabilities. The reports are easy to use and modify. Information flowing back to QuickBooks is easy to control.
