What is Cloudbeds?
Cloudbeds creates cloud-based hospitality management software that simplifies the working lives of professional property owners, operators, and employees. Our award-winning software provides everything that an independent property needs to run their business - from managing guests and reservations, distributing room availability, selling inventory, collecting payments, and business analytics - all in one easy-to-use and learn package. Cloudbeds was founded in 2012 to give independent hoteliers access to professional tools, enabling properties to compete alongside the biggest brands in hospitality, no matter their size. Cloudbeds manages the complicated world of OTAs, payments, reservations, and reporting, so that our hoteliers can spend time on their most important job, taking care of their guests. Cloudbeds is passionate about connecting people around the world to create more meaningful travel experiences between owners, operators, and their guests. We believe that amazing hospitality isn't just reserved for five-star hotels.
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Cloudbeds Reviews (35)
- ★★★★★31
- ★★★★★3
- ★★★★★0
- ★★★★★0
- ★★★★★1
Review Summary
Generated using AI from real user reviews
Cloudbeds earns strong user satisfaction for its all-in-one PMS platform, though customer service experiences vary and pricing concerns emerge for smaller operations.
Users consistently praise the ease of use, intuitive interface, and integrated feature set—particularly the channel manager for syncing with OTAs without double-booking issues. The time savings from automation and reduced manual inventory management across multiple platforms stand out across reviews. Customer support receives frequent commendation for responsiveness and helpfulness, though one reviewer reported long waits (24+ hours) and unmet promises for callbacks. The platform's continuous updates and responsiveness to user feature requests also resonate positively.
Weaknesses cluster around setup complexity (especially OTA integration), pricing relative to value for very small properties, and gaps in specific modules. Several users note the housekeeping functionality and group booking tools could be stronger, and a few mention missing OTA partnerships or lack of a mobile app. One reviewer raised concerns about downtime risk since it's cloud-based, and others wanted enhanced reporting features or occupancy-based pricing controls.
Overall, Cloudbeds works well for independent hotels and hostels seeking a comprehensive, user-friendly solution without extensive training overhead. Small operators should weigh feature breadth against cost, while those in niche markets or needing specialized functionality may find limitations.
★★★★★
Sunday, May 26, 2019
“Worst customer service ever, when you are in a bind…”
Worst customer service ever, when you are in a bind it may take them 24 hrs or more to get back to you. They tell you they will get back to you in 30 mins they will email you never will they get back to you with a answer. We have been with them for almost a year. Coming in to summer I am not wanting to make a change. However we are actively looking.
★★★★★
Tuesday, March 19, 2019
“Best of the Market Channel Manager SYNC (this is the…”
Best of the Market Channel Manager SYNC (this is the expensive item on the other SaaS available). Just love it. No cons. I personally reviewed every option available. Cloudbeds is the BEST VALUE option. The channel manager sync works like a charm, I think that is the most important piece of the package.
★★★★★
Tuesday, March 19, 2019
“I've been through 5 PMS, 4 of them in the…”
I've been through 5 PMS, 4 of them in the last 3 years. My difficulty was to find a software that was adequate for my guesthouse and my vacation apartments. I finally found what I needed in Cloudbeds. It was recommended to me by another hotel and it was my lucky day! This software is very easy to use, complete and they're always making it better with all the suggestions given by us. The customer support is the best I've ever worked with, very professional and fast in helping you. Probably because the software works so well they don't have many complains! The PMS has a channel manager for all the main websites and increasing daily the number of channels. It works perfectly without any problems and no double bookings due to connection delays. We have freed 3/4 hours of daily work with this PMS, which we can apply to other activities.
★★★★★
Tuesday, March 19, 2019
“Good, but not great value Very easy to use. Able…”
Good, but not great value Very easy to use. Able to do a lot. Setting up with some OTA's is a real pain. Amazing customer service and their product does 99% of what I need. They're constantly making It better. My only real complaint is that for a small hotel, it's pretty expensive compared to other options. It does work better than those options, but you pay for it.
★★★★★
Tuesday, March 19, 2019
“Cloudbeds is simple and user friendly. It is a perfect…”
Cloudbeds is simple and user friendly. It is a perfect system for small hotels, especially if you are looking for something that does the job without the unnecessary extras for your small operation. The support team is always helpful and they stand by you even when the issue is not related to Cloudbeds, until it is sorted out. Oksana is the best!
★★★★★
Tuesday, March 19, 2019
“We changed to Cloudbeds in June 2016 and can highly…”
We changed to Cloudbeds in June 2016 and can highly recommend them! It saves a lot of time when bookings are coming directly in to PMS from different OTA's. Also we saw a huge decrease of OTA bookings when we set up our own booking site.
★★★★★
Tuesday, March 19, 2019
“Cloudbeds is one of the best services available, if not…”
Cloudbeds is one of the best services available, if not the best. Our hotel has been working with them for over a year now, and couldn't be any happier. Their broad range of tools makes them the top 'Value for money' software. They have the complete package and can adapt the software and costs for your needs and size of the hotel. Another great thing is that they have been updating the software with new tools that we as users request and support is excellent via email or phone. We use of all the tools they provide, PMS, OTA manager, Website Booking Engine, among others, which are quite user-friendly and saves you a lot of time and resources. We tried other services at the time and decided that CloudBeds met all of our needs, and we don't regret our choice. We can definitely recommend them to any hospitality owner /operator.
★★★★★
Tuesday, March 19, 2019
“We have been using Cloudbeds for almost 2 years. Very…”
We have been using Cloudbeds for almost 2 years. Very intuitive and easy to use. Covers all of our needs and more. They are always updating and making important improvements to the software features. It get better and better. The support team is very good and always available. MyFrontdesk: Cloudbeds has made our Front desk tasks easier. We have more time for our guests! MyAllocator: We do not waste time anymore updating availability on the OTA's extranets. We are always available which means more sales. MyBookings: we have just started to use it. Easy to configure, adapts to specific needs.
★★★★★
Tuesday, March 19, 2019
“They keep finding ways to improve the use of the…”
They keep finding ways to improve the use of the platform and their frequent advice blogs keep our Hotel discovering new ways to improve our sales. We are very pleased to be using Cloudbeds.
★★★★★
Tuesday, March 19, 2019
“Would definitely recommend Cloudbeds to any hotel or hostel. If…”
Would definitely recommend Cloudbeds to any hotel or hostel. If you are looking for a complete solution (PMS, Channel Manager, Free-commission booking system etc) this is definitely price for you. After one year of using, I cannot even imagine how could I manage a hostel with Cloudbeds!
